Strategy & Operations Leadership | Testing Business Ideas & Program Builder
I build for the better decisioning behind better products, programs, and projects.
(Jobs to be done)
Get off the hampster wheel.
Improve planning horizons with better confidence in your prioritization strategy.
Make collaboration functional.
Accelerate decisioning with shared mental models and less gatekeeping.
Put the pain in the right place.
Use feedback loops and escalation paths to test and tie decisions to their results.
Inspect what you expect.
See the total cost of ownership with better visualize risks and dependencies.
Manage strategic ambiguity with better decisioning.
Intentional decisioning leads to insights that create repeatable results even in the most uncertain of circumstances.
Are you fully accessing your organization’s intellectual horsepower?
Power plays and priority politics will tax your culture and limit collaboration when cross-functional teams lack a common structures for decisions.
Strategic ambiguity puts a ceiling on your ability to leverage AI and automation.
(Cases)
2023-2026
CFPB Consent Order Remediation
Credit.com settled a dispute with the CFPB. I
2014
Communicating for Change
My personal field guide to influencing without authority.
2023
The Big Four Questions
Brand identity for an online learning platform
2014
Functional Theory of Decision Making
Insights from designing corporate governance for a global UX pattern library.
Tactics without the means to implement them risks having delusions of grandeur and calling it strategy.
(About Me)
Across 15 years I’ve been consistently pulled toward ownerless priorities in complex, regulated, or transformation environments where clarity of process and executive alignment are the difference between good intentions and real outcomes.
I began my career helping product managers to measure and validate their assumptions through iterative testing. The traction I could create in the design process scaled because it created real visibility and alignment and I moved from measuring performance to shaping the operating models that drive it.
I developed my approach to help business leaders give better voice to their expectations and create the clarity that unlocks the power of automation and delegated decisioning any effective organization needs to survive.
(Principles)
Optimization
An organization is perfectly designed to get the results it achieves.
Success is Learned
When our perceptions reflect reality, we can successfully predict outcomes—systematic validation of our beliefs leads to repeatable outcomes.
Cultural Integrity
Every experience employees have with leadership and structures will either reinforce our values or create counter-beliefs that undermine connection.
Make It Visible
You can’t expect what you can’t inspect.
Change
Create context that converts through observations, analysis
Positive Psychology
Teams that can remain present in a sense of progress are more resilient and deliver better business outcomes.